Privacy policy

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and repealing Directive 95/46/EC (hereinafter referred to as “the Regulation”), RGPD), of Law 34/2002, of July 11, of services of the information society and electronic commerce (hereinafter LSSI-CE) and of Organic Law 3/2018, of Protection of Personal Data and guarantee of digital rights (hereinafter LOPDGDD), Ion, S. A guarantees the protection and confidentiality of personal data, of any kind provided by our clients, in accordance with the provisions of the General Regulations on the Protection of Personal Data.

The data provided will be treated in the terms established in the RGPD, in this sense Ion, S.A has adopted the levels of protection that are legally required, and has installed all the technical measures within its reach to avoid the loss, misuse, alteration, and unauthorized access by third parties, as set out below. However, the user must be aware that security measures on the Internet are not impregnable.

Responsible for the treatment
Name: Ion, S.A
TAX IDENTIFICATION CODE: A29047412
Address: Calle Tucídides nº 50
Phone: 952241111
E-mail: comercial@ionsa.com

Purpose of treatment
All the data provided by our clients and/or visitors on the Ion, S.A. website or to its staff will be included in a register of personal data processing activities, created and maintained under the responsibility of Ion, S.A., which is essential for providing the services requested by users, or for resolving the doubts or questions raised by our visitors. Our policy is not to create profiles about the users of our services.

Legitimacy of processing

Contractual relationship: It is the one that applies when you buy one of our products or contract any of our services.
Legitimate interest: To attend to the queries and complaints that you make to us and to manage the collection of the amounts owed.
Your consent: If you are a user of our website, by checking the box on the contact form, you authorise us to send you the necessary communications to respond to your query or request for information.

Recipients
We do not pass on your personal data to anyone, except to those public or private entities to whom we are obliged to provide your personal data in order to comply with a law. To give an example, the Tax Law obliges us to provide the Tax Office with certain information about economic operations that exceed a certain amount.

In the event that, apart from the cases mentioned, we need to disclose your personal information to other entities, we will ask for your permission beforehand through clear options that will allow you to decide in this respect.

Communication
We will not make international transfers of your personal data for any of the above purposes.
(INTERNAL NOTE: THIS PARAGRAPH MUST BE CHANGED BY THE PERSON RESPONSIBLE IF INTERNATIONAL TRANSFERS ACTUALLY TAKE PLACE. WE RECOMMEND THAT YOU SEEK ADVICE IF YOU DO NOT KNOW HOW TO REFLECT THIS CORRECTLY IN ORDER TO COMPLY WITH THE REGULATIONS)

Conservation
We will only retain your personal data for as long as is necessary to achieve the purposes for which it was collected. In determining the appropriate retention period, we examine the risks involved in processing, as well as our contractual, legal and regulatory obligations, internal data retention policies and our legitimate business interests as described in this Privacy Notice and Cookie Policy.

In this sense, Ion, S.A. will keep the personal data once its relationship with you has ended, duly blocked, during the period of prescription of the actions that could derive from the relationship maintained with the interested party.

Once blocked, your data will be inaccessible to Ion, S.A., and will not be processed except to make them available to the public administrations, judges and courts, for the attention of possible responsibilities arising from the processing, as well as for the exercise and defence of claims before the Spanish Data Protection Agency.

Security
We use all reasonable efforts to maintain the confidentiality of personal information handled on our systems. We maintain strict levels of security to protect the personal data we process against accidental loss and unauthorised access, processing or disclosure, taking into account the state of technology, the nature and the risks to which the data is exposed. However, we cannot be held responsible for the use you make of the data (including username and password) you use on our website. Our staff follow strict privacy rules and in the event that we hire third parties to provide support services, we require them to abide by the same rules and allow us to audit them for compliance.

Your rights
We inform you that you can exercise the following rights:

Right of access to your personal data, to know which ones are being processed and the processing operations carried out with them;
Right to rectify any inaccurate personal data;
Right to have your personal data deleted, where this is possible (e.g. by law);
Right to limit the processing of your personal data where the accuracy, lawfulness or necessity of the processing is in doubt, in which case we may keep them for the exercise or defence of claims.
Right to oppose the processing of your personal data, when the legal basis for the processing of the data is our legitimate interest. “Company_Name” will stop processing your data unless it has a legitimate interest or it is necessary for the defence of claims.
Right to the portability of your data, when the legal basis that enables us to process them is the existence of a contractual relationship or your consent.
Right to revoke the consent given to Ion, S.A

To exercise your rights, you can do so free of charge and at any time by contacting us at Calle Tucídides nº 50, enclosing a copy of your ID card.

Protection of rights
In case you understand that your rights have been disregarded by our entity, you can make a claim at the Spanish Data Protection Agency, through any of the following means:

Electronic headquarters: https://www.aepd.es
Postal address: Agencia Española de Protección de Datos, C/ Jorge Juan, 6, 28001, Madrid
Telephone: 901.100.099 and 912.663.517

Formulating a claim at the Spanish Data Protection Agency does not involve any cost and the assistance of a lawyer or solicitor is not necessary.

Updates
Ion, S.A. reserves the right to modify this policy in order to adapt it to new legislation or case law that may affect compliance with it.