Terms and conditions
GENERAL TERMS OF SALE
Identification and business name of the offeror company
The website www.ionsa.com belongs to the company Ion, S.A., dedicated to the sale of Industrial Chemicals. Ion, S.A. is responsible for the content of the www.ionsa.com website and for the commercial policy of the establishment. Ion, S.A., with C.I.F. A29047412 is registered in the Malaga Mercantile Register. Its registered office is at Calle Tucídides nº 50, C.P. 29004 in Málaga-Spain and its contact telephone number is +34 952 241 111.
> Purchase process
On our website you will be able to buy chemical products in a simple, safe and fast way. The products offered on our website have commercial information, prices, forms of presentation/packaging. At any time you can add the products of your interest to the shopping basket. To formalize the order, you only have to follow the wizard that will guide you through the purchase process, asking for payment methods, billing and shipping data, etc. If you have any questions, please contact us by telephone or by e-mail at comercial@ionsa.com. The products offered on this website and the conditions of sale described apply only to shipments to mainland Spain, the Balearic Islands, Portugal and France.
> Prices
Ion, S.A. reserves the right to modify the products offered on its website or to change their prices. The prices shown on this website do not include VAT. At the time of placing the order, the VAT in force will be applied to the products contained in the shopping basket. Shipping costs are included in the purchase price, from 60 ? (VAT not included), so they would be completely free for the customer (only Peninsula and Balearic Islands).
> Payment method
You can pay by credit card through our secure payment platform or by bank transfer to the account. Customer’s data. In compliance with the provisions of Law 15/1999 of 13 December on the Protection of Personal Data, customers of Ion, SA may at any time make use of the rights of access, rectification, cancellation and opposition, by communicating by email to clientes@ionsa.com or by writing to our registered office, indicating “Ref.
> Delivery of Goods
Upon receipt of the order, and after verification of income, the customer will receive the goods at the shipping address indicated in the order within approximately 2 to 3 working days.
> Returns and/or Claims
In case of non-conformity, the customer may return the purchased goods within 15 working days from the delivery date, carriage paid and with the original packaging closed and not manipulated. The amount of the invoice will be refunded to the customer once the goods have been received at our facilities and their perfect state of conservation and treatment has been checked. Ion, S.A. reserves the right to deduct from the refund the proportional part corresponding to possible losses or damage to the original goods.